Refund Policy

Leads, training and digital resources are delivered immediately or on a rolling schedule after payment. Because they cannot be returned, all sales are final unless otherwise stated in writing or required by law.

• If a lead is invalid due to a delivery error on our side, submit a support ticket within 7 calendar days of delivery for review and possible replacement.
• Lead credits generally cover a disconnected or invalid number, a prospect outside your licensed states, or a demonstrably fabricated submission.
• Credits are not issued because a prospect declines, does not answer, is not interested, or does not qualify.
• Approved remedies are issued as replacement leads or account credit at our discretion.

Standing Lead Order cancellations follow the policy shown at checkout: written notice at least 7 calendar days before the next billing date. Already-processed billing cycles are not refunded.

Please contact us before disputing a charge. Filing a chargeback without first using our support process is a breach of our Terms and may result in account termination.

Refund and credit questions: admin@levelupleads.com.